Sierra Electric at 2226 North Austin Avenue Ste 300, Georgetown

Reviews

• Jean Martin

  Dec 08, 2017
  ★ ☆ ☆ ☆ ☆
  The Issue: we occasionally have problems with humming coming through some electrical equipment in the living room when we plug in other things in the bedroom. This happened again when we plugged in new satellite boxes. This indicates that there is an ungrounded wire somewhere in our electrical system. I called American Home Shield, and they assigned this excuse for an electrical company to us. The assignment? Check the electrical system.
  
  "The Experience:" The initial appointment scheduling itself was a bit odd. I was informed of the time and date they would arrive. When I said that wouldn't work, the scheduler seemed annoyed, as if I were inconveniencing them.
  
  Then guy from Sierra -- I don't want to insult actual electricians by referring to him as one -- showed up and claimed that Direct TV caused the problem (they don't do any wiring or anything that would affect the wiring) and that the policy didn't cover stereos (no, we weren't trying to do an end around to get AHS to fix speakers. My husband wouldn't allow anyone he hadn't known for decades near his stereo system). Since we had experienced humming and power surges in other parts of the house and since we plug the satellite receiver into the wall just like we plug every other electrical appliance into the wall, it was clear the guy from Sierra couldn't understand what we were saying or didn't know what to do or didn't care or D, all of the above.
  
  When asked to run a diagnostic to at least check for a problem, he refused since, as he said, he was getting money from AHS no matter what. He called their authorization department and told them we wanted him to fix a stereo speaker that DirectTv had damaged, none of which was true. I had to call AHS and explain what actually happened. They assigned Sun-Tech Electric.
  
  "The Resolution:" Sun-Tech did what Serra refused to do -- address, find and fix the problem. Heath at Sun-Tech was professional and efficient. If you use AHS, tell them you won't accept Sierra as a vendor and to send Sun-Tech instead.

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